The Effective, Convenience and Secure Mobile Banking in Indonesian Sharia Banks

Abstract

This research aims to determine the effect of effectiveness, convenience and security of transaction services using Sharia Bank Mobile Banking in Indonesia. The population in this study are customers who actively use mobile banking services from Sharia banks in Indonesia, with a total sample of 202 respondents. The research results show that effectiveness and security do not influence customer satisfaction who use Sharia Bank mobile banking services in Indonesia, while convenience has a positive and significant influence on customer satisfaction. Simultaneously, effectiveness, convenience and security have a significant effect on customer satisfaction of Shariah Bank mobile banking users in Indonesia. Sharia Bank in Indonesia must maintain its mobile banking service and features to stay relevant in the industry.